1. What kind of materials are used in Purnatv’s products?
All our creations are made using premium mild steel sheets, known for their strength and smooth finish. We also apply a high-quality powder coating on each piece to make it resistant to rust and preserve its visual charm for years.
2. Can I get a preview of my customized product before placing the final order?
Absolutely! For personalized products, we’re happy to share a digital preview upon request. Just get in touch with our customer support team before placing the order.
3. Is international shipping available at Purnatv?
At the moment, we primarily ship across India. However, if you're located outside the country and interested in our products, feel free to contact our support team for international shipping inquiries.
4. How do I track my order once it’s shipped?
Once your order is dispatched, you’ll receive an email with your tracking details. You can follow the link provided to see where your package is in real-time.
5. Are Purnatv products customizable?
Yes, we do offer customization on selected items! You can personalize products with names, dates, quotes, or special messages, depending on the design. Check the product page for specific customization options.
6. Will my metal wall art or clock rust or lose its finish over time?
Not at all! Our powder-coating technique ensures each piece remains rust-free and retains its original finish, even with long-term use.
7. What is the usual delivery timeline?
We typically dispatch standard orders within 2 to 4 business days. For customized products, additional time may be needed for designing and production. Delivery duration depends on your location and chosen shipping option.
8. How can I place a customized order?
It’s simple—select the product you want to personalize and follow the steps listed on its page. If you have something more specific in mind, you can reach out to our support team and we’ll help you with a custom request.
9. What is your cancellation and return policy?
For non-custom orders, you may cancel within 24 hours of placing it, provided it hasn’t been shipped yet. Customized products, however, cannot be modified or canceled once the order is confirmed. Full policy details are available on our website.
10. How can I reach Purnatv if I have more questions?
We’re always here to help! You can contact us through the form on our website or message us on our social media pages. Our support team will get back to you as soon as possible.